Cancellation and Missed Appointment Policy

Cancellation and Missed Appointment Policy

Our goal is to provide quality individualized veterinary care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to better utilize available appointments for our patients in need of medical care.

Cancellation of an Appointment

We understand that occasional missed appointments can occur for a variety of reasons. Please call Natural Healing Pet Care promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another client the possibility to have access to timely veterinary care.

How to Cancel Your Appointment

To cancel appointments, please call 248-797-5139. If you do not reach the receptionist, you may leave a detailed message on our voicemail

Late Cancellations/Missed Appointment Policy:

If you miss an appointment or fail to cancel within 24 hours of your appointment time, the following fees will be applied:

  • Recheck appointments: $25
  • Acupuncture/VSMT: $50
  • New patient: $75
  • The difference in fees is due to the length of time allocated per visit.

    Our Location

    Office Hours

    Main Office

    Monday:

    8:00 am-8:00 pm

    Tuesday:

    8:00 am-8:00 pm

    Wednesday:

    9:00 am-3:00 pm

    Thursday:

    9:00 am-1:00 pm

    Friday:

    Hours Vary, Please Contact Us.

    Saturday:

    8:00 am-1:00 pm

    1st & 3rd Saturday

    Sunday:

    Closed